Collection on moving FAQ (Frequently Asked Questions).
Contact us if you did not find an answer to any of your questions!
Do you offer on-site estimates?
Yes, on-site estimates are available upon request. We recommend scheduling on-site visits for 2 bedroom+ moves.
What are your hours of operation?
Our customer service is available from 9:00 AM to 6:00 PM on weekdays, and from 9:00 AM to 4:00 PM on weekends. Once your move is in progress we will provide you with a direct line to get updates on the current status of your move.
How big is the truck for the move?
Our fleet includes a variety of trucks ranging from 10 ft to 26 ft, and we assign them to each job based on the size of the move and the items to be moved.
Is Vector Movers a licensed and insured company?
Vector Movers is a fully licensed and insured moving company that complies with NJ Division of Consumer Affairs and US DOT regulations, committed to ensuring the safety and reliability of your move.US DOT 2567815 | MC #896978 I NJ 39PM00112900
How many locations does Vector Movers have in NJ?
We are conveniently located in Scotch Plains and Jersey City, strategically positioning ourselves to effectively serve the entire Tri-state area and beyond.
What if the move takes less or more time than estimated?
We always provide our customers with a guaranteed minimum-maximum range for every move based on the provided details. While we make every effort to offer estimates with an optimal range, unforeseen circumstances which were not previously disclosed to us or beyond our control can occasionally impact the duration of the move. In the unlikely event that your move takes longer than the estimated duration, you will be charged at the standard hourly rate provided in your quote. Rest assured that, as long as the information you have provided about your move is accurate, the likelihood of it exceeding the estimated time is very minimal. As per agreement If the job takes less time than estimated, you will be charged for the quoted minimum.
What if I forgot to update my inventory list and there are more items on the moving date? How do additional items impact the price?
Adding additional items can impact the price of your move as it may require more time, resources, and potentially a larger truck. Our pricing is designed to reflect the scope of the move, and any additional items will be factored into the final cost. It's important to inform us of any extra items at least 24 hours beforehand so that we can readjust the estimate and guarantee a smooth moving process.This is essential for our scheduling and planning purposes, as we may not accommodate additional items that were not initially included on the list.
What are my payment options?
We accept a variety of convenient payment methods, including cash, debit/credit cards (*subject to a proc. fee) and certified cashier's checks. Please note that we do not accept personal checks.
How accurate are your moving estimates?
All moving quotes are provided based on the description of your move. The more the information about your move is accurate, the more accurate the estimates will be. We pride ourselves on providing 93% accurate estimates, however, our prices strictly rely on the inventory of items and the moving conditions on both locations that you provide us with.With 85% inventory accuracy and perfect moving conditions (considering that the truck is parked in front of your building with less than 50 ft. of walking distance to get to the apartment) we guarantee the best rates and that what we quote will be the price you will pay on your moving day!
What is Vector Mover’s cancellation/rescheduling policy?
At Vector Movers, we take planning and scheduling seriously to provide the best service to our customers. Our cancellation and rescheduling policies help us manage our calendar effectively, ensuring a smooth experience for all customers. You can learn more about our cancellation policies from the options below:
- Flexible Policy (discounted dates): 100% deposit refund with 72 hours' notice, no rescheduling fee with 48 hours’ notice.
- Moderate Policy (regular dates): 100% deposit refund with at least 3 hours' notice, $100 rescheduling fee with less than 72 hours' notice.
- Strict Policy (sub-peak, peak, and high-peak dates): The deposit is non-refundable, and each rescheduling notice is subject to a $100 fee with less than 7 days notice.
- Super Strict Policy (long-distance moves): The deposit is non-refundable, and each rescheduling notice is subject to a $149 fee with less than 7 days notice.
How can I schedule a last minute move?
To schedule a last-minute move, contact us immediately over the phone during working hours. If it's outside of working hours, you can email us at requests@vectormoversnj.com or submit a request through our website. Be sure to have your list of items and exact addresses ready. We'll do our best to accommodate your request. *Subject to our availability.
How do I book my move? Is there a deposit required?
Yes, to lock in your moving day, we do ask for a deposit. For most local moves, the deposit runs between $50-$150, depending on when you plan to move. If you're moving out of state, the deposit might vary more, depending on the volume of your move and the distance involved in your move. You can pay the deposit with your credit or debit card over the phone, or you can do it online through your account page. We include a link to that page in the email with your moving quote.
How can I get my free estimate?
Step 1 - In order for us to provide you with an accurate estimate we need to get some details about your move. They include: move date, addresses, items you would like to move, work conditions at both locations. Step 2 - Once we have all the info, our experts will carefully crunch the numbers to provide you with the most precise estimate possible that fits your needs. We're here to help you every step of the way!
Are you available for weekend moves?
Yes, we understand that you might be busy during the week. That's why we provide moving services not just on weekdays but also on weekends, giving you the flexibility to choose the most convenient moving day for your schedule.
How can I schedule a last minute move?
To schedule a last-minute move, please contact us immediately over the phone during working hours. If it's outside of working hours, you can email us at requests@vectormoversnj.com or submit a request through our website. Be sure to have your list of items and exact addresses ready. We'll do our best to accommodate your request. *Subject to our availability.
How long in advance should I book the move?
In general, the earlier the better. Do not postpone reserving your movers until the last day. This will lead you to more stress as you will find out that most reliable moving companies will be booked way in advance.We recommend that you book your movers at least 2 weeks prior to your move day. The main reason why people delay reserving a moving company – is the price. The delay will never decrease the cost, in contrary, it will only increase it.
Is there a military or veterans discount available?
We take pride in honoring both active-duty military personnel and veterans with a special discount as a token of our appreciation for their service and dedication. If you are a member of the military or a veteran, please let us know when requesting a quote, and we will be pleased to provide you with more details on our available discounts.
Am I responsible for “Temporary No Parking” signs?
Yes! Easy parking access with Temporary No Parking signs ensures the smoothest moving process.
It is important that you obtain and post temporary “No Parking” signs at least 3-5 days in advance so that people could not ignore them and vacant the space for our moving trucks. Usually, a medium truck requires 2-3 car parking space so that the truck could easily park in front of your building.
Will movers help me to arrange furniture in my new home?
We recommend that you plan your room setup ahead of time. Your estimate includes only one-time furniture rearrangement. Any additional rearrangement requests will require extra time and may affect your final bill.
Can you move plants?
Due to certain regulations and the delicate nature of plants, we have limited ability when it comes to moving them. However, if you are moving locally and are willing to sign a waiver that removes our liability, we will be happy to assist you in relocating your green friends. Unfortunately, we cannot move them if you are moving to another state.
Can you mount or unmount the TV?
We can only assist with unmounting the TV if there is no complex structure involved due to liability limitations. Unfortunately, we do not provide TV mounting services at this moment.
Will you disassemble and reassemble my furniture?
We provide disassembly and reassembly services for basic and standard furniture. Our movers come equipped with a standard toolkit to ensure proper disassembly. Please note that we only reassemble furniture that we originally disassembled. For complex pieces such as bunk/loft beds or armoires/closets, please consult your sales representative to confirm that they are factored into the estimate and to ensure that we are fully prepared to handle them.
How will you protect my furniture during the move?
We will wrap each piece of furniture with moving blankets to create a cushioning barrier. Additionally, we enhance this protection by securely wrapping the furniture in plastic wrap (if needed). If you have fragile and delicate furniture pieces, such as those made of glass or marble, please notify us, and we will include custom box crating in your package according to industry standards to avoid any damages.
How about unpacking?
Unpacking services are available upon request and availability. If you have any specific requirements or requests, please let us know, and we will do our best to accommodate your needs.
Do you offer packing services?
If you're busy and don't have time for packing, we can help with full or partial packing services. Let us know, and we'll provide everything needed to pack your belongings safely and securely, including boxes, tape, bubble wrap, packing paper, and more.
- Self Packing (Economy): The most budget-friendly option: You pack all your items into boxes. To make the move as smooth as possible, please ensure everything is packed into boxes and avoid leaving loose items, as this can significantly increase the time needed for the move.
- Partial Packing (Selective): Our movers can help pack specific rooms or areas you didn't have time for or found difficult to pack. For instance, our movers can handle just one room, if you pack the rest of your apartment. With our partial packing option, we can pack up to 15 boxes to prevent any scheduling conflicts.
- Full Packing (Time Saver): No time to pack or prefer to save your time? Let our professional movers handle it all. With our Full-Service Packing service, we'll pack everything for you. Once you choose this option, we'll confirm the size of your move and bring all the necessary boxes and supplies. We'll take care of all the packing so you can focus on more important tasks. This is the most convenient option, giving you peace of mind. Just remember to secure your personal valuables like cash, jewelry, and gadgets, as our movers won't be responsible for these items.
Can you help me move furniture inside the house? I don’t need a truck.
We offer moving services within the house even if a truck is not required. Our skilled movers can assist you with rearranging furniture, moving items between rooms, or helping with any other interior moving needs. Whether you're renovating or need items relocated within your home, our team is here to help. Please note there is a certain minimum hours required for all types of services we provide.
Can you help me move furniture inside the house? I don’t need a truck.
We offer moving services within the house even if a truck is not required. Our skilled movers can assist you with rearranging furniture, moving items between rooms, or helping with any other interior moving needs. Whether you're renovating or need items relocated within your home, our team is here to help. Please note there is a minimum number of hours required for all moving jobs.
Do you move out of state / handle long distance moves?
We do offer out-of-state moving services, spanning the entire US Mainland. Whether you prefer a quicker express move or a more cost-effective consolidated option, we have solutions to match your preferences.
-
General -
Billing
-
Booking & Scheduling
-
Discounts & Special Offers
-
Misc
-
On the Day of the Move
-
Protection & Insurance
-
Services
General
Do you offer on-site estimates?
Yes, on-site estimates are available upon request. We recommend scheduling on-site visits for 2 bedroom+ moves.
What are your hours of operation?
Our customer service is available from 9:00 AM to 6:00 PM on weekdays, and from 9:00 AM to 4:00 PM on weekends. Once your move is in progress we will provide you with a direct line to get updates on the current status of your move.
How big is the truck for the move?
Our fleet includes a variety of trucks ranging from 10 ft to 26 ft, and we assign them to each job based on the size of the move and the items to be moved.
Is Vector Movers a licensed and insured company?
Vector Movers is a fully licensed and insured moving company that complies with NJ Division of Consumer Affairs and US DOT regulations, committed to ensuring the safety and reliability of your move.US DOT 2567815 | MC #896978 I NJ 39PM00112900
How many locations does Vector Movers have in NJ?
We are conveniently located in Scotch Plains and Jersey City, strategically positioning ourselves to effectively serve the entire Tri-state area and beyond.
Billing
What if the move takes less or more time than estimated?
We always provide our customers with a guaranteed minimum-maximum range for every move based on the provided details. While we make every effort to offer estimates with an optimal range, unforeseen circumstances which were not previously disclosed to us or beyond our control can occasionally impact the duration of the move. In the unlikely event that your move takes longer than the estimated duration, you will be charged at the standard hourly rate provided in your quote. Rest assured that, as long as the information you have provided about your move is accurate, the likelihood of it exceeding the estimated time is very minimal. As per agreement If the job takes less time than estimated, you will be charged for the quoted minimum.
What if I forgot to update my inventory list and there are more items on the moving date? How do additional items impact the price?
Adding additional items can impact the price of your move as it may require more time, resources, and potentially a larger truck. Our pricing is designed to reflect the scope of the move, and any additional items will be factored into the final cost. It's important to inform us of any extra items at least 24 hours beforehand so that we can readjust the estimate and guarantee a smooth moving process.This is essential for our scheduling and planning purposes, as we may not accommodate additional items that were not initially included on the list.
What are my payment options?
We accept a variety of convenient payment methods, including cash, debit/credit cards (*subject to a proc. fee) and certified cashier's checks. Please note that we do not accept personal checks.
How accurate are your moving estimates?
All moving quotes are provided based on the description of your move. The more the information about your move is accurate, the more accurate the estimates will be. We pride ourselves on providing 93% accurate estimates, however, our prices strictly rely on the inventory of items and the moving conditions on both locations that you provide us with.With 85% inventory accuracy and perfect moving conditions (considering that the truck is parked in front of your building with less than 50 ft. of walking distance to get to the apartment) we guarantee the best rates and that what we quote will be the price you will pay on your moving day!
Booking & Scheduling
What is Vector Mover’s cancellation/rescheduling policy?
At Vector Movers, we take planning and scheduling seriously to provide the best service to our customers. Our cancellation and rescheduling policies help us manage our calendar effectively, ensuring a smooth experience for all customers. You can learn more about our cancellation policies from the options below:
- Flexible Policy (discounted dates): 100% deposit refund with 72 hours' notice, no rescheduling fee with 48 hours’ notice.
- Moderate Policy (regular dates): 100% deposit refund with at least 3 hours' notice, $100 rescheduling fee with less than 72 hours' notice.
- Strict Policy (sub-peak, peak, and high-peak dates): The deposit is non-refundable, and each rescheduling notice is subject to a $100 fee with less than 7 days notice.
- Super Strict Policy (long-distance moves): The deposit is non-refundable, and each rescheduling notice is subject to a $149 fee with less than 7 days notice.
How can I schedule a last minute move?
To schedule a last-minute move, contact us immediately over the phone during working hours. If it's outside of working hours, you can email us at requests@vectormoversnj.com or submit a request through our website. Be sure to have your list of items and exact addresses ready. We'll do our best to accommodate your request. *Subject to our availability.
How do I book my move? Is there a deposit required?
Yes, to lock in your moving day, we do ask for a deposit. For most local moves, the deposit runs between $50-$150, depending on when you plan to move. If you're moving out of state, the deposit might vary more, depending on the volume of your move and the distance involved in your move. You can pay the deposit with your credit or debit card over the phone, or you can do it online through your account page. We include a link to that page in the email with your moving quote.
How can I get my free estimate?
Step 1 - In order for us to provide you with an accurate estimate we need to get some details about your move. They include: move date, addresses, items you would like to move, work conditions at both locations. Step 2 - Once we have all the info, our experts will carefully crunch the numbers to provide you with the most precise estimate possible that fits your needs. We're here to help you every step of the way!
Are you available for weekend moves?
Yes, we understand that you might be busy during the week. That's why we provide moving services not just on weekdays but also on weekends, giving you the flexibility to choose the most convenient moving day for your schedule.
How can I schedule a last minute move?
To schedule a last-minute move, please contact us immediately over the phone during working hours. If it's outside of working hours, you can email us at requests@vectormoversnj.com or submit a request through our website. Be sure to have your list of items and exact addresses ready. We'll do our best to accommodate your request. *Subject to our availability.
How long in advance should I book the move?
In general, the earlier the better. Do not postpone reserving your movers until the last day. This will lead you to more stress as you will find out that most reliable moving companies will be booked way in advance.We recommend that you book your movers at least 2 weeks prior to your move day. The main reason why people delay reserving a moving company – is the price. The delay will never decrease the cost, in contrary, it will only increase it.
Discounts & Special Offers
Is there a military or veterans discount available?
We take pride in honoring both active-duty military personnel and veterans with a special discount as a token of our appreciation for their service and dedication. If you are a member of the military or a veteran, please let us know when requesting a quote, and we will be pleased to provide you with more details on our available discounts.
Misc
Am I responsible for “Temporary No Parking” signs?
Yes! Easy parking access with Temporary No Parking signs ensures the smoothest moving process.
It is important that you obtain and post temporary “No Parking” signs at least 3-5 days in advance so that people could not ignore them and vacant the space for our moving trucks. Usually, a medium truck requires 2-3 car parking space so that the truck could easily park in front of your building.
On the Day of the Move
Will movers help me to arrange furniture in my new home?
We recommend that you plan your room setup ahead of time. Your estimate includes only one-time furniture rearrangement. Any additional rearrangement requests will require extra time and may affect your final bill.
Can you move plants?
Due to certain regulations and the delicate nature of plants, we have limited ability when it comes to moving them. However, if you are moving locally and are willing to sign a waiver that removes our liability, we will be happy to assist you in relocating your green friends. Unfortunately, we cannot move them if you are moving to another state.
Can you mount or unmount the TV?
We can only assist with unmounting the TV if there is no complex structure involved due to liability limitations. Unfortunately, we do not provide TV mounting services at this moment.
Will you disassemble and reassemble my furniture?
We provide disassembly and reassembly services for basic and standard furniture. Our movers come equipped with a standard toolkit to ensure proper disassembly. Please note that we only reassemble furniture that we originally disassembled. For complex pieces such as bunk/loft beds or armoires/closets, please consult your sales representative to confirm that they are factored into the estimate and to ensure that we are fully prepared to handle them.
Protection & Insurance
How will you protect my furniture during the move?
We will wrap each piece of furniture with moving blankets to create a cushioning barrier. Additionally, we enhance this protection by securely wrapping the furniture in plastic wrap (if needed). If you have fragile and delicate furniture pieces, such as those made of glass or marble, please notify us, and we will include custom box crating in your package according to industry standards to avoid any damages.
Services
How about unpacking?
Unpacking services are available upon request and availability. If you have any specific requirements or requests, please let us know, and we will do our best to accommodate your needs.
Do you offer packing services?
If you're busy and don't have time for packing, we can help with full or partial packing services. Let us know, and we'll provide everything needed to pack your belongings safely and securely, including boxes, tape, bubble wrap, packing paper, and more.
- Self Packing (Economy): The most budget-friendly option: You pack all your items into boxes. To make the move as smooth as possible, please ensure everything is packed into boxes and avoid leaving loose items, as this can significantly increase the time needed for the move.
- Partial Packing (Selective): Our movers can help pack specific rooms or areas you didn't have time for or found difficult to pack. For instance, our movers can handle just one room, if you pack the rest of your apartment. With our partial packing option, we can pack up to 15 boxes to prevent any scheduling conflicts.
- Full Packing (Time Saver): No time to pack or prefer to save your time? Let our professional movers handle it all. With our Full-Service Packing service, we'll pack everything for you. Once you choose this option, we'll confirm the size of your move and bring all the necessary boxes and supplies. We'll take care of all the packing so you can focus on more important tasks. This is the most convenient option, giving you peace of mind. Just remember to secure your personal valuables like cash, jewelry, and gadgets, as our movers won't be responsible for these items.
Can you help me move furniture inside the house? I don’t need a truck.
We offer moving services within the house even if a truck is not required. Our skilled movers can assist you with rearranging furniture, moving items between rooms, or helping with any other interior moving needs. Whether you're renovating or need items relocated within your home, our team is here to help. Please note there is a certain minimum hours required for all types of services we provide.
Can you help me move furniture inside the house? I don’t need a truck.
We offer moving services within the house even if a truck is not required. Our skilled movers can assist you with rearranging furniture, moving items between rooms, or helping with any other interior moving needs. Whether you're renovating or need items relocated within your home, our team is here to help. Please note there is a minimum number of hours required for all moving jobs.
Do you move out of state / handle long distance moves?
We do offer out-of-state moving services, spanning the entire US Mainland. Whether you prefer a quicker express move or a more cost-effective consolidated option, we have solutions to match your preferences.
